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Toolangi Social Impact Program Engagement & Tenancy Support Worker

Branch: Canberra

Fulltime position available – dual roles

Monday to Friday

Fun, innovative role and environment   Working in CatholicCare Canberra & Goulburn’s (CCG), Youth, Mental Health, Homelessness and Family services portfolio, you will be working with a small team supporting residents of the Toolangi Complex in Kaleen under the direct supervision of our Manager Homelessness Services and Family Support.

If Community Development is your passion and you would like to work with us to make a positive difference in people’s lives, build a positive, inclusive and cooperative culture and community, we want to hear from you!!!

POSITION OBJECTIVE The Social Impact Program (SIP), Engagement & Tenancy Support Worker will work closely with CCG’s Tenancy Manager and Volunteers to identify Toolangi residents’ particular needs and connect them into the wide range of services offered both by CCG as well as the network of partners and referral organisations. This role will involve tailored support to meet individual needs including individual referrals, group and community activities.


The key responsibilities of the SIP Engagement & Tenancy Support Worker are;

  • Establishing a positive, inclusive and cooperative culture within the Toolangi precinct.
  • Developing and maintaining positive relationships and working collaboratively with all key stakeholders involved - both internal and external.
  • Coordination and oversight individual needs including individual referrals and social inclusion activities.
  • Undertaking reporting requirements.
  • Proactively addressing any area of service underperformance.

ABOUT US CatholicCare is a large welfare agency of the Catholic Archdiocese of Canberra and Goulburn. Our mission is to provide quality services to people by promoting healthy, inclusive communities through relationships, partnerships and collaboration.

WHAT WE OFFER Rewarding opportunities exist for enthusiastic people seeking meaningful careers; helping people in the wider community in a diverse range of program areas. CatholicCare's employment benefits include a generous salary packaging option, free parking, and professional development in a family friendly environment.


The ideal person we are looking for has:

  • Passion and enthusiasm.
  • Relevant tertiary qualifications in a related field such as community services/community development and experience in the community sector
  • Demonstrated understanding of the client group and their needs.
  • Ability to liaise and advocate with various stakeholders.
  • Highly developed problem-solving skills.
  • Demonstrated capacity for sound work organisation and effective use of time.
  • High standard of written and verbal communication skills.
  • Demonstrated awareness of the relevant principles and practices such as EEO, OH&S, Confidentiality and Duty of Care.
  • Hold a current drivers’ license, a current Working with Vulnerable People card and be willing to undergo a police check.


  • Possess or be willing to obtain a current First Aid Certificate,
  • Advanced computer literacy skills, including a working knowledge of Microsoft Word, Outlook and simple databases

HOW TO APPLY: To apply and be considered you must provide:

  • The completed CatholicCare Employment Application Form.
  • An updated resume.
  • Responses to the selection criteria in a covering letter (no more than 2 pages).

Applications that do not meet the above requirements will not be considered.

Please download the selection criteria:SIP Engagement Tenancy Support Worker PD

Please send your applications to:  Leanne Luff – Administrative Assistant

Closing Date: COB Friday the 29th May 2020

*Please note shortlisting and interviews will be undertaken within two weeks of the closing date. Only shortlisted candidates will be contacted. CatholicCare is an equal opportunity employer committed to diversity and inclusion. Applications are strongly encouraged from Aboriginal and Torres Strait Islander people; people with a disability; people who identify as LGBTIQ; and those from culturally and linguistically diverse backgrounds.