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STEPS – Mental Health Services Assistant

Branch: Canberra

Casual positions available offering flexibility to work weekdays, weekends, evenings and sleepovers

Rewarding shift work rates apply

Opportunity to work in partnership with CAMHS services to support vulnerable young people in the ACT

Fun, innovative team environment CatholicCare Canberra Goulburn has an exciting opportunity for passionate mental health services assistants to join our STEPS Program.  With an established team and on-the-job mentoring, you will receive all the support required. Successful applicants will have the chance to work with young people experiencing mental illness within a sub-acute residential setting, working in close partnership with the Child and Adolescent Mental Health Services Team. We are currently seeking Mental Health Service Assistant to join our STEPS Program in Canberra.


CatholicCare and ACT Child & Adolescent Mental Health Services (CAMHS) work in partnership to operate STEPS. The STEPS Program provides 24 hour residential support to young people aged 13 to 18 years who have moderate to severe mental illness. The program is a step up/step down model working within a case management framework to assist young people to identify recovery goals and work towards these with their CAMHS clinician and their other supports, including family. The program services young people from across the whole of the ACT.


As a mental health service assistant, you will:

  • support residents to access community, social and recreational activities;
  • assist with self-care and personal domestic activities;
  • assist with transport;
  • skills development in a group and individual skills development;
  • Social skills development and improved daily living skills.

You will be working with young people in mental distress. This position requires effective time management and administration skills as well as the ability to work effectively within a large team.  Successful applicants must have a strong belief that all people can achieve outcomes, are values driven and contribute to their community.


CatholicCare is a large welfare agency of the Catholic Archdiocese of Canberra and Goulburn. Our mission is to provide quality services to people by promoting healthy, inclusive communities through relationships, partnerships and collaboration.


Rewarding opportunities exist for enthusiastic people seeking meaningful careers; helping people in the wider community in a diverse range of program areas. CatholicCare's employment benefits include a generous salary packaging option, free parking, and professional development in a family friendly environment.


  • Relevant qualifications including a minimum Cert IV in Mental Health or equivalent plus one year experience.
  • Experience in working with young people with moderate to severe mental illness, preferably in a residential setting
  • Demonstrated understanding of mental illness and recovery principles
  • Demonstrated experience in responding appropriately in crisis situations
  • Sound written and verbal communication and IT&C skills
  • Understanding of work health and safety, privacy legislation and mandatory reporting


To apply you must provide:

  • The completed CatholicCare Employment Application Form
  • An updated resume
  • Responses to the selection criteria in a covering letter (no more than 2 pages).
To be considered for this role you will be also required to:
  • Hold a valid Working with Vulnerable People Card and First Aid qualification
  • Willingness to undergo a National Police Check
  • Hold a current drivers licence

Applications that do not meet the above requirements will not be considered.

Please download the selection criteria:: 2020 Mental Health Services Assistant PD

Please send your applications to: Leanne Luff – Administrative Assistant

Closing Date: COB Friday the 4th September

*Please note shortlisting and interviews will be undertaken within two weeks of the closing date. Only shortlisted candidates will be contacted.

CatholicCare is an equal opportunity employer committed to diversity and inclusion. Applications are strongly encouraged from Aboriginal and Torres Strait Islander people; people with a disability; people who identify as LGBTIQ; and those from culturally and linguistically diverse backgrounds.