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Mackillop House Support Worker

Branch: Canberra

Various shifts evenings 4.30-8.30pm and weekends.

Innovative role and environment.

Casual role

The Mackillop House Support Workers provide day to day assistance to female residents who are homeless with complex needs and their children in collaboration with CatholicCare managers, case managers and other services within the community. This is a residential position which requires effective time management and administration skills. The position requires working with minimal supervision, as well as working effectively within a small team. The goal is to reduce homelessness through early intervention, collaborative engagement, service coordination, information/education, referral and advocacy.


The key responsibilities of the MacKillop House Support Workers are;

  • Support the running of Mackillop House and assisting residents and their children.
  • Encourage and promote skills for independence and addressing barriers to homelessness.
  • Residents transportation as required.
  • Crisis support and intervention.
  • Utilise a service coordination approach to engage and work with stakeholders to achieve optimum outcomes for residents.
  • Maintain effective administrative functions including phone calls, emails, client files, records, statistics and reports relevant to the program.
  • Hold a current drivers’ license, a current Working with Vulnerable People card and be willing to undergo a police check.


CatholicCare is a large welfare agency of the Catholic Archdiocese of Canberra and Goulburn. Our mission is to provide quality services to people by promoting healthy, inclusive communities through relationships, partnerships and collaboration. WHAT WE OFFER

Rewarding opportunities exist for enthusiastic people seeking meaningful careers; helping people in the wider community in a diverse range of program areas. CatholicCare's employment benefits include a generous salary packaging option, free parking, and professional development in a family friendly environment.


Due to genuine occupational requirements, under Division 4.2, 34(j) of the Discrimination Act 1991, only female applicants will be considered. The ideal person we are looking for has:

  • Passion and enthusiasm.
  • Relevant tertiary qualifications in a related field and a minimum of 2 years’ experience in the community sector.
  • Demonstrated understanding of the client group and their needs.
  • Highly developed problem-solving skills.
  • Demonstrated capacity for sound work organisation and effective use of time.
  • High standard of written and verbal communication skills.
  • Demonstrated awareness of the relevant principles and practices such as EEO, WH&S, Confidentiality and Duty of Care.
Hold a current drivers’ license, a current Working with Vulnerable People card and be willing to undergo a police check.


To apply and be considered you must provide:

  • The completed CatholicCare Employment Application Form.
  • An updated resume.
  • Responses to the selection criteria in a covering letter (no more than 2 pages).
Please download the selection criteria:PD Mackillop House Support Worker

Applications that do not meet the above requirements will not be considered.

Please send your applications to: 

Tatiana Beljic- Manager

Closing Date: COB Friday the 30th May 2020

*Please note shortlisting and interviews will be undertaken within two weeks of the closing date. Only shortlisted candidates will be contacted.

CatholicCare is an equal opportunity employer committed to diversity and inclusion. Applications are strongly encouraged from Aboriginal and Torres Strait Islander people; people with a disability; people who identify as LGBTIQ; and those from culturally and linguistically diverse backgrounds.