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Justice Housing Program Occupant Support Case Manager

Branch: Canberra

Full Time –Outreach Worker role with competitive salary and benefits; working within a dynamic team.


CatholicCare Canberra & Goulburn is looking for an experienced outreach worker to provide direct support to our Justice Housing Program Bail Houses occupants.


Working within an assertive outreach case coordination framework, support will be provided for a predetermined period of 3 months.


We are currently seeking an experienced outreach worker to work within an assertive outreach case coordination framework to provide direct support to our Justice Housing Program Bail Houses occupants. If you would like to work with us to make a positive difference in people’s lives - we want to hear from you!!!


The Role


As part of the Building Communities Not Prisons program, the Justice Housing Program (JHP) has been funded by the ACT Government. This initiative supports efforts to reduce reoffending and overcrowding at the Alexander Maconochie Centre (AMC). The JHP provides an accommodation option for those who otherwise would be incarcerated in the AMC due to a lack of suitable community-based accommodation.


The CatholicCare Justice Housing Program Occupant Support Case Manager will;

  • Work with an active case load of Justice Housing Program occupants and provide practical supports such as transport to attend appointments, referrals and advocacy to vital services, assistance to complete tasks such as HousingACT applications for priority allocation, Centrelink and Medicare requirements, obtaining identification documents etc. and provide brokerage for essential items as required.
  • Coordinate and facilitate weekly onsite house meetings, room searches as required and oversee shared living roles and responsibilities.
  • Assist occupants to identify specific needs and goals related to their individual situations and develop case plans outlining strategies to assist them to achieve said goals.
  • Support occupants sustain their tenancy, comply with bail conditions and enhance life skills.
  • Mentor occupants on opportunities to improve their situations and contribute positively to society.
  • Liaise with internal and external teams involved in supporting the occupants to ensure a coordinated care focus.


What we offer


Rewarding opportunities exist for enthusiastic people seeking meaningful careers; helping people in the wider community in a diverse range of program areas. CatholicCare's employment benefits include a generous salary packaging option, free parking, and professional development in a family friendly environment.


About us


CatholicCare is the social services arm of the Catholic Archdiocese of Canberra and Goulburn. Our mission is to provide quality services to people by promoting healthy, inclusive communities through relationships, partnerships and collaboration while adhering to our values of Solidarity, Stewardship, Respect and Excellence.


Selection Criteria: 


The ideal person we are looking for has:

  • Relevant qualifications and experience in the welfare sector working with vulnerable and at risk clients.
  • Demonstrated understanding of the client group and their needs.
  • Ability to liaise and advocate with various stakeholders.
  • Highly developed problem-solving skills.
  • Demonstrated capacity for sound work organisation and effective use of time.
  • High standard of written and verbal communication skills.
  • Demonstrated awareness of the relevant principles and practices such as EEO, OH&S, Confidentiality and Duty of Care.
  • Hold a current drivers’ license, a current Working with Vulnerable People card and be willing to undergo a police check.


To apply you must:

  • Attach an updated resume.
  • Attach the completed Application for Employment documentation.
  • Address each selection criteria in a covering letter (no more than 3 pages).


Applications that do not meet the above requirements will not be considered.  .


Please download the selection criteria:Justice Housing Program Occupant Support Case Manager - Position Descrip...


Please send your applications to:  Leanne Luff – Administrative Assistant Leanne.Luff@catholiccare.cg.org.au


Closing Date: COB Friday 7th May,  2021


*Please note shortlisting and interviews will be ideally undertaken within two weeks of the closing date. Only shortlisted candidates will be contacted. 


CatholicCare Canberra and Goulburn is committed to equal opportunity in employment, and encourages applications from Aboriginal and Torres Strait Islander people, people with a disability and people from culturally diverse backgrounds.