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ASSIST Case Manager

Branch: Canberra

Fulltime position available.

Monday to Friday.

Fun, innovative team environment

Working in CatholicCare’s Youth, Mental Health, Homelessness and Family services portfolio, you will be working with a small team supporting clients through ASSIST housed in the Axial housing program and under the direct supervision of our Manager Homelessness Services and Family Support. If you would like to work with us to make a positive difference in people’s lives - we want to hear from you!!! We are currently seeking a passionate and experienced Case Manager within our ASSIST program.


The ASSIST Case Manager provides outreach support within a case management framework to clients aged over 18 years who are homeless or at risk of homelessness. The goal of the program is to reduce homelessness through early intervention, collaborative engagement, service coordination, information/education, referral and advocacy. The service provides outreach service across the ACT. The successful applicant will need to be able to work with minimal supervision and work effectively within a small team. Expertise in effective time management, administration skills, casework, collaborative engagement, service coordination, information/education, referral and advocacy – are essential.


  • Maintain an average caseload of 25 clients, or as directed by your manager.
  • Provide Strength based Case Management and assertive outreach to people over the age of 18 years, who are homeless or at risk of homelessness.
  • Address the barriers that clients are facing to find stable accommodation.
  • Utilise a service coordination approach to work with stakeholders to achieve optimum outcomes for clients.
  • Maintain effective administrative functions including, records, statistics and reports relevant to the program. Case notes/files are to reflect strength based and client focused practice.  These will be reviewed at your monthly meetings, as well as auditing randomly.


CatholicCare is a large welfare agency of the Catholic Archdiocese of Canberra and Goulburn. Our mission is to provide quality services to people by promoting healthy, inclusive communities through relationships, partnerships and collaboration. WHAT WE OFFER

Rewarding opportunities exist for enthusiastic people seeking meaningful careers; helping people in the wider community in a diverse range of program areas. CatholicCare's employment benefits include a generous salary packaging option, free parking, and professional development in a family friendly environment.


The ideal person we are looking for has:

  • Passion and enthusiasm.
  • Relevant tertiary qualifications and at least 2 years’ experience working with complex clients.
  • Knowledge and understanding of the key issues of people who are homeless or at risk of homelessness
  • A comprehensive understanding of Collaborative Practice and Service Coordination.
  • Sound written and verbal communication and IT&C skills.
  • Understanding of Equal Employment Opportunity (EEO), Work Safety and Confidentiality.
  • Hold a current drivers’ license, a current Working with Vulnerable People card and be willing to undergo a police check.
  • Possess or be willing to obtain a current First Aid Certificate,
  • Advanced computer literacy skills, including a working knowledge of Microsoft Word, Outlook and simple databases

HOW TO APPLY: To apply you must provide:

  • The completed CatholicCare Employment Application Form
  • An updated resume
  • Responses to the selection criteria in a covering letter (no more than 2 pages).

Applications that do not meet the above requirements will not be considered.

To access the Duty Statement:2019 ASSIST Case Manager Duty Statement Please send your applications to:  Leanne Luff – Administrative Assistant

Closing Date: COB Tuesday the 4th February 2020

*Please note shortlisting and interviews will be undertaken within two weeks of the closing date. Only shortlisted candidates will be contacted.

CatholicCare is an equal opportunity employer committed to diversity and inclusion. Applications are strongly encouraged from Aboriginal and Torres Strait Islander people; people with a disability; people who identify as LGBTIQ; and those from culturally and linguistically diverse backgrounds.