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Tenant Information

Posted: Aug 16, 2018

Tenant Information

Welcome to CatholicCare Canberra & Goulburn Community Housing tenant information.

CatholicCare Canberra & Goulburn Housing is committed to providing quality community housing to our tenants. An integral part of providing this service is to ensure tenancy related information is readily available to tenants, their advocates, potential tenants and relevant stakeholders.

Our comprehensive fact sheets provide information on specific areas of tenancy. For example, in the ‘Complaints and Appeals Fact Sheet’ you will find information on how to make a complaint against CatholicCare Canberra & Goulburn Housing as well our process following receipt of a complaint. In addition you will find our contact section providing all necessary contact details including the location of our office, postal address, email addresses and important telephone numbers.

As maintenance is a crucial part of tenancy management, we provide all tenants with as much information as possible regarding the process for reporting repairs for property owned by Housing ACT and CatholicCare Canberra & Goulburn.

As an added extra, CatholicCare Canberra & Goulburn Housing provides a garden and home maintenance service with affordable prices for our tenants to access if they choose.

We understand the importance of tenant participation in decisions that affect you and your tenancy. Therefore, tenants are encouraged to provide feedback through the annual survey, exit interviews, meetings of tenants and at informal social events.

Finally, in the Governance section you will be taken to the CatholicCare Canberra & Goulburn Publication webpage. This webpage provides relevant and comprehensive information on our Governance including our vision and mission statements, values and what we do.

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