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Feedback and Complaints

Posted: Aug 16, 2018

Feedback and Complaints

Feedback

CatholicCare understands the importance and value of involving tenants in decisions about issues that affect you. Therefore tenants are encouraged to provide feedback through a variety of channels including exit interviews, meetings of tenants and at informal social events. We also understand your feedback provides us with an ongoing measure of how well we are meeting the housing needs of tenants, how contractors are doing their work, and tenants views on policy issues that the organisation may be considering.


Tenant participation might include:


  • Feedback on existing services and activities
  • Consulting on proposals for change that will impact tenants
  • Opportunities for involvement in the decision-making of CatholicCare Housing
  • Opportunities for broader community engagement.


For more information on how to provide feedback please see Tenant Participation Fact Sheet or contact us directly to leave your feedback.

Complaints & Appeals

CatholicCare Canberra & Goulburn Housing strives to provide all tenants with a high quality housing service. CatholicCare Canberra & Goulburn also recognises that complaints and appeals are an integral part of our tenancy management.


If you are not happy with our service, standards or policies, you have the right to complain. If you disagree with a decision made by CatholicCare Canberra & Goulburn, you also have the right to lodge an appeal. The decisions that can be appealed are generally made under CatholicCare Canberra & Goulburn Housing policies.


In the first instance, we encourage you to tell us what the problem is so that we can try and resolve it quickly. For details how to make a complaint please Complaint & Appeals – Fact Sheet or submit a complaint by using the Complaint & Appeal Form

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