We welcome your feedback, whether it is a compliment, complaint or a comment, it is all important to us and can help us provide a better service for you and for others.


How can I provide feedback?

  • Complete our on-line message form   OR;
  • Write a letter or complete Complaints Form and give it to your CatholicCare worker, leave it at reception or mail it to:


Head Office

51 Cooyong Street

Braddon ACT 2612

CatholicCare Enquires
PO Box 3167

Manuka ACT 2603

What happens to my compliment?

We will:

  • Let the person or program you have complimented know about it
  • Share the compliment with everyone at CatholicCare to encourage best practice in our service delivery

What happens to my complaint?

We will:

  • Acknowledge your complaint within 2 working days
  • Aim to resolve your complaint within 28 working days
  • Ensure we keep you informed of the progress of your complaint, as necessary
  • Where possible work to find an agreeable solution

What happens to my comment/suggestion?

We will:

  • Make sure the right person investigates your comment/suggestions
  • Notify you of any action or decision if you would like feedback

If we are unable to resolve your complaint or you do not believe that your concerns have been dealt with adequately, you can contact the ACT Ombudsman’s Office on (02) 6276 3773 Indigenous Line 1800 060 789 or the NSW Ombudsman’s Office on (02) 9286 1000 or toll free 1800 451 524

If you are an NDIS Participant, you can contact the NDIS Quality and Safeguards Commission by telephoning: 1800 035 544 (free call from landlines).

If you have a hearing or speech impairment, you can access any of the numbers above by calling the National Relay Service (NRS) and asking them to call the number you are after. For TTY calls: 133 677. For Speak and Listen calls: 1300 555 727.

* CatholicCare collects, manages, uses and discloses personal information in accordance with the The Privacy Act 1988.